Where does my order ship from?
Your order will ship directly from Austin, Texas.
How is shipping handled?
All orders are shipped via FedEx Ground. Orders typically arrive within 3 to 4 business days after they leave our facility to destinations within the contiguous United States. Shipping fees are included in the price for all items shipping to destinations within the contiguous United States. For destinations in Alaska, Hawaii and all international destinations please contact us for a shipping quote.
How can I track my package?
We will email you tracking information as soon as the order is shipped. This typically takes 15 days after an order is placed.
My order arrived, but it was damaged. How do I get it replaced?
Please notify us for a replacement or contact your account manager. We’ll request photos of the damage to your order, the shipping box it arrived in as well as your order number.
I am not happy with my order. How do I return it?
If you are not delighted with your order, please return it in its original packaging within 14 days and notify us that you are sending your artwork back. Once we receive it, we will email you with confirmation and details about your refund. Please allow up to 7-10 business days for processing.